How Can We Help You?

What if my order’s tracking status is “delivered”, but I didn’t receive my item?

Occasionally, carriers may scan your shipment as delivered, but nothing has actually arrived at your doorstep. Here are the steps to take if this happens:

  1. Confirm the shipping address that was entered during payment is correct. You can view this on your Purchases page

  2. Check with your surrounding neighbors and around your residence. Sometimes carriers will drop the package off close by mistakenly.

  3. Allow the carrier 48 hours from the “delivered” update for your package to arrive. The shipping status update may have been initiated in error, and your package will generally show up within the next couple days. 

  4. Contact the carrier who is delivering the package. The local post office, UPS store, or FedEx location may be holding the package there.

Still can’t find it?

If you’ve completed all of the steps above and still don’t know where your item is, Reverb is here to help. You can contact Reverb support from the bottom of this page to further assist you.

Please note: After an item is marked as delivered by the carrier, Reverb cannot guarantee a full refund if your package is lost or stolen.