Hello, how can we help you?

To set up your Reverb Wallet:

• Go to your Shop Policies page.
• Under Select how you want to be paid, select the Set up payments button.
• Select Wallet.
• Check the box to agree to the Terms of Use and select the Update settings button.

You can change your payment settings at any time by selecting the Edit button next to How you'll get paid.

Why use Reverb Wallet to receive your earnings?

With Reverb Wallet, you can:

• Get your earnings faster with quicker payments.
• Earn more with 1% cash back on sales.
• Keep your gear budget in one place.

FAQs

Can I transfer my Wallet balance to a bank account?

Not technically. Money cannot be transferred from your Wallet to a bank account while your Reverb Wallet is active. The exception is if you choose to no longer use Wallet, but have a balance, you will need to contact our support team to request a balance transfer.

Can I transfer funds from my bank account into my Wallet balance?

Not at this time.

What if my Wallet balance isn’t enough to cover my purchase?

If you need to split payment methods, you can use the following options through Reverb Payments: Debit or credit card, PayPal, Apple Pay, or Google Pay. 

Which Reverb payment methods cannot be combined with Wallet purchases?

At this time, standalone PayPal and Affirm cannot be combined with Wallet purchases.

Is there a balance limit for my Reverb Wallet?

Yes – only from sales made. Any additional gift card or accommodation funds that may be reflected in your Reverb Wallet balance are unrestricted by the balance limit. If you have not completed our seller verification process, the maximum is $2,000 from sales. For sellers who have completed the verification process, the maximum is $5,000 from sales. 

What happens if I sell an item that’s more than the balance limit?

If you sell an item and earn more than the Reverb Wallet balance limit for your account, your earnings for that sale will either go to your bank account (if you have one on file) or Payout Balance. If your earnings go to your Payout Balance, you can then transfer the balance to a bank account on file.

How long does it take to get paid when using Reverb Wallet?

You’ll receive your earnings faster since there are no additional bank processing timelines or weekend/holiday restrictions involved. This means that for new sellers, earnings are sent to the Wallet once your payment has been approved upon the item’s delivery. For repeat sellers, earnings get sent to your Reverb Wallet once your payment is approved upon the item being in-transit. 

How does the 1% cash back work?

With every sale where you select to receive funds in your Reverb Wallet, you earn 1% cash back. This cash back is built into your earnings and is a part of your Wallet balance limit. It cannot be withdrawn to your bank account. Additionally, this bonus cash will automatically be used towards future purchases and expires a year after it’s earned. 

How do refunds work if I used my Wallet balance to pay for my purchase?

As soon as the seller issues your refund, the Wallet funds will be put back into your Reverb Wallet. These funds do not impact your balance limit, so even if you’ve exceeded your limit, the refund will still go to your Wallet balance to use towards Reverb Payment purchases.

Do I need to report taxes on my Wallet earnings?

Yes – if you meet the federal threshold, you will still need to report your Wallet earnings.

Do I need a bank account on file?

No, you don’t need one on file unless your purchase is above your Wallet balance limit and you want to transfer your Payout Balance to a bank account tied to your debit/credit card to split the purchase payment. However, make sure you have a billing card on file.