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Make sure you have completed all the necessary steps within PayPal if you just set up your PayPal account. You also must grant Reverb permission to your PayPal account, so you can send and refund money without signing into PayPal. 

Granting Reverb permission through PayPal

If you have a PayPal account and you want to use it as an accepted payment method on Reverb, then you will need to grant Reverb permission. As a seller, this allows you to accept payments and issue refunds on our site without having the hassle of going offsite to PayPal to handle transactions. Follow the steps below:

• As you set up your shop on Reverb, you can choose to pick Reverb Payments or PayPal. If you choose PayPal, you will need to verify that the email address you provide to us is accurate. You can grant permission through your Shop Settings page. Select the Connect Your PayPal Account button to set up permissions.

• You'll then be redirected to PayPal to login and grant Reverb privileges to connect to your account.
• After permission is granted, you can continue the process of creating a listing on the site. If you ever decide to update your email address on your PayPal account, you will have to go through this process again to verify the updated email by logging into PayPal with your updated email and grant permission.  

Updating your PayPal email on Reverb

Once you have connected your PayPal account, you may realize that you have another account you want to use or update your email in PayPal. When this occurs, it's important to connect your new email on Reverb. This way, your Reverb account will continue to communicate to your PayPal account. Follow the steps below:

• If you are updating your email on PayPal, be sure to set your new email as your primary email. Select + to enter your new email address. You will then be able to choose which email you would like to use as your primary. The email that you want to use on Reverb must be the same as your primary set on PayPal.
  • Once you have the necessary changes on PayPal, sign out of your account. (Note: this is an essential step to connect your new email on Reverb successfully.)
• Return to your Shop Policies page to enter a new email for PayPal. Select Connect a Different PayPal Account to reconnect to your PayPal account with a new email.
• You will be redirected to log in with PayPal first. Type in the email you selected as your primary email on PayPal.
• You are prompted again to select Allow to grant Reverb permission to connect your PayPal account.
• After granting permission, you will be redirected back to Reverb and will see your revised email added under your Shop Policies.