How to purchase a return shipping label on Reverb
Use the following steps if the item arrived damaged or not as described to the buyer. If you purchased a shipping label on Reverb with Safe Shipping, contact Reverb Support to begin a claim.
- Head to your Orders page.
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Conditionally Approve the buyer's refund. (Select Approve after return of item on the refund form).
- Select the new option on the order to Purchase Return Label.
- Add your return address, package dimensions, and choose to add Safe Shipping or signature requirements.
- Review available rates, select your pick, and choose Purchase Shipping Label.
- The buyer will receive an email with the return shipping label and can also find it on their Purchases page.
This feature is not yet available on the Reverb app, but is available via your mobile web browser.
How buyers can purchase a return shipping label on Reverb
This should be done if the buyer is returning an item that arrived as described and you have approved a return.
Return shipping labels are not available for our buyers to directly purchase on Reverb, however, buyers can contact Reverb Support to get one. The buyer must have a shop profile set up with a billing card on file so our team can add the return shipping label to their billing statement.