Occasionally, sellers may need to extend shipping timeframes if external obstacles arise. In those cases, they are responsible for messaging their buyer to inform them of the extension, and if issuing a refund is necessary.
If 3 business days have passed since your purchase was completed and there have been no messages or tracking numbers from the seller, we recommend first sending them a message, if you’d still like the item. If you don't receive a response within 24 hours, contact Reverb Support and/or request a refund if you no longer wish to receive what you ordered.
Note that business days do not include Saturday or Sundays, in addition to federal holidays.
We will reach out to your seller and work on a timely response to get your order shipped as soon as possible. If there is still no communication from the seller, a full refund will be issued back to your payment method from Reverb in situations where Reverb Payments was the original payment method used. However, if you paid with standalone PayPal, Reverb will provide guidance on how to work with PayPal to get your money back.
Learn more about Reverb Buyer Protection
Additional resources
How to contact a seller
Need to get a hold of the seller of your item? Learn how.
How do I request a refund?
Learn about the steps for submitting a refund request.
How long will my refund take to process?
The refund processing timeline is explained here.
How am I protected if I do not receive an item or the item I receive is not as described?
Learn about the steps for ensuring you receive your money back when warranted.
Where can I view my seller’s return policy?
Be sure you are able to locate the item's return policy. Learn how.
How does Reverb protect buyers?
Learn about how Reverb Buyer Protection works.