Occasionally, sellers may need to extend this timeframe if external obstacles arise. In those cases, they are responsible for messaging the buyer to inform them of the extension, and issuing a refund if necessary.
If 3 business days have passed since your purchase was completed and there have been no messages or tracking numbers from the seller, request a refund on the order. If you don't receive a response to your request within 24 hours, contact Reverb Support.
Our team will begin outreach to the seller, and if there is still no communication, a full refund will be issued back to your payment method from Reverb.
Business days do not include Saturday or Sundays.
Learn more about Reverb Buyer Protection
Additional resources
How to contact a seller
Need to get a hold of the seller of your item? Learn how.
How do I request a refund?
Learn about the steps for submitting a refund request.
How long will my refund take to process?
The refund processing timeline is explained here.
How am I protected if I do not receive an item or the item I receive is not as described?
Learn about the steps for ensuring you receive your money back when warranted.
Where can I view my seller’s return policy?
Be sure you are able to locate the item's return policy. Learn how.
How does Reverb protect buyers?
Learn about how Reverb Buyer Protection works.