How Can We Help You?

What should I do if the seller never ships my order?

After a Reverb purchase is made, we give our sellers 3 business days to ship the order and add the tracking information. Occasionally, sellers may need to extend this timeframe if external obstacles arise. In those cases, they are responsible for messaging the buyer to inform them of the extension, and issuing a refund if necessary.

If 3 business days have passed since your purchase was completed and there have been no messages or tracking numbers from the seller, please request a refund on the order. If you don't receive a response to your request within 24 hours, contact Reverb's Customer Experience team.

Our team will begin outreach to the seller, and if there is still no communication, a full refund will be issued back to your payment method from Reverb.

Please note: Business days do not include Saturday or Sundays.

protection.svgLearn more about Reverb Protection for Buyers

Was this article helpful?