Occasionally, sellers may need to extend this timeframe if external obstacles arise. In those cases, they are responsible for messaging the buyer to inform them of the extension, and issuing a refund if necessary.
If 3 business days have passed since your purchase was completed and there have been no messages or tracking numbers from the seller, please request a refund on the order. If you don't receive a response to your request within 24 hours, contact Reverb's Customer Experience team.
Our team will begin outreach to the seller, and if there is still no communication, a full refund will be issued back to your payment method from Reverb.