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How can I change the shipping address on my sale?

After you sell an item, Reverb support can edit the buyer's address if the zip code and state match what was provided on the original order. If you need to change your address to a different zip code, jump to the "Changing a shipping address to one with a different postal code" section.

Due to state sales tax requirements, Reverb will need to manually update address information. 

Changing a shipping address to one with the same postal code

Note: If the buyer is located outside of the US, the following steps also apply.

  1. Respond to the buyer to let them know you've received their request.
  2. Contact Reverb Support with the order number and information on the address changes.
  3. Our Customer Experience team will update the shipping address.

Changing a shipping address to one with a different postal code

  1. Respond to the buyer to let them know you've received their request.
  2. Initiate a refund on the order with the reason "Change shipping address".
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  3. After the order has been refunded in full, contact Reverb support through Live Chat or by emailing us from the link at the bottom of this article. Make sure to provide us the order number and the new shipping address for the order.
  4. We will recreate the original order at the same price, and the new order will automatically appear on your Orders page.
  5. After this is complete, let the buyer know they can now resubmit payment from their Cart.

Please note: If no tracking information has been added and/or no payout has been disbursed on the order, sellers are not charged anything for this full refund. Additionally, there are no fees charged for this action.

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