As online fraud becomes more common, we’re doing everything we can to keep you and our corner of the Internet safe. That’s why we’re requiring multi-factor authentication (MFA) as an added layer of security between your account and anyone trying to access it. Plus, if your account does get compromised and suspended, MFA can help you recover your account faster.
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What is MFA?
Multi-factor authentication (MFA) is a security method that requires you to verify your identity via phone call or SMS before updating your bank account and payout settings. The idea is that even if someone gets into your account one way—say, by stealing your password—they won’t get far without that second verification.
This quick step can help block scammers from changing your payout details and is one of the most effective ways to block your account from getting taken over.
How to set up MFA
- Go to My Account.
- Select the Security tab.
- Toggle on Multi-Factor Authentication.
- Follow the steps to turn on MFA.
- Select My Reverb on the bottom of the app.
- Select Account Security under the Account section.
- Toggle on Multi-Factor Authentication.
- Follow the steps to turn on MFA.
- Select My Reverb on the bottom of the app.
- Tap the gear icon on the top right corner.
- Select Account Security under the Account section.
- Toggle on Multi-Factor Authentication.
- Follow the steps to turn on MFA.
Once it's set up, you'll get a verification code whenever you make changes to your bank account or payout settings.
Available countries for phone verification
- United States
- United Kingdom
- Canada
- Germany
- France
- Australia
- Netherlands
- Mexico
- Brazil
- Spain
- Italy
- Japan
- Belgium
- Ireland
- Argentina
- Switzerland
- New Zealand
- Sweden
- Portugal
- Norway
- Puerto Rico
When will I need to use MFA?
If you have MFA enabled, it’ll be used when updating your bank account info / payout settings. This is to ensure that you’re the one making the updates.
Occasionally, buyers might be asked to verify their identity through MFA for their payment to get approved. They’ll follow this same process and will be enrolled in MFA moving forward.
Additionally, if your account gets taken over, having MFA enabled allows you to verify your identity and get your account restored by our team in a safe and easy way.
Not receiving your verification code?
If your code isn’t coming through, try these steps.
1. Check your phone number format
Numbers outside the US need a + and the country code. Drop any leading 0 from your local number.
Example: if your UK number is 07 12 34 56 78, enter +44 7 12 34 56 78.
You can check the list of available countries above to make sure yours is supported.
2. Check for blocked or filtered messages
Your phone may be sorting our text into spam.
- Tap Filter at the top right of your conversation list.
- Select Spam or Unknown Senders.
- Find the text from us, then tap Not Spam.
- Tap your profile photo or icon.
- Select Spam & Blocked.
- Find the text from us, then tap Not Spam.
3. Try the call option instead
If texts still aren’t coming through, choose to receive your code by phone call instead. This works better for many people with VOIP numbers.
If you use Google Voice, you may need to turn off call screening:
- Go to voice.google.com.
- Select Settings in the top right.
- Select Calls on the left.
- Turn Screen Calls off.
4. Using a landline?
Some phone providers filter our calls as spam. If your call never arrives, ask your provider whether they’re blocking or filtering it.
Still stuck? Contact Reverb Support and we’ll help.
By entering your phone number, you agree to receive automated verification codes from Reverb via text message for account security purposes. Message and data rates may apply. See Reverb's Privacy Policy for details.