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Shipping to a pickup location

• Shipping with UPS to a pickup location is only available on listings using calculated shipping. If you use flat rates or offer free shipping for a listing, the option won't appear.
• When listing, check Allow buyers to ship to a pickup store under "Offer to ship with UPS to a secure pickup store."
• You can only offer this option if your package is under 38″ long and under 44 lbs.

Adding pickup locations to existing listings

Live listings aren't updated automatically, so you'll need to edit each one manually. To do this:

• Go to your Listings page.
• Find the listing and select More listing actions.
• Select Edit listing details.
• Check Allow buyers to ship to a pickup store under "Offer to ship with UPS to a secure pickup store".
• Save your changes.

Details to know

• Pickup location orders can't be edited or cancelled, including shipping labels or the store the buyer chose. If a buyer messages you asking to switch stores or cancel, they’ll need to submit a refund request and place a new order. 
• Buyers have 7 days from delivery to pick up their package. If they don't, the package will be returned to you. If this happens, you'll need to initiate a refund to the buyer, and you can withhold all shipping costs from the amount refunded.
• Payouts follow Reverb’s standard timeline. Because we consider the shipping journey complete once the buyer collects their item, first-time sellers are paid after pickup rather than after delivery to the store, which can add up to 7 days. Returning sellers are still paid once the item is in transit. Review Reverb’s payout timeline details. 

FAQs

Does offering shipping to pickup locations cost me anything?

No, buyers save up to 15% on their shipping costs while nothing changes on your end. The additional shipping cost savings for buyers helps you sell faster.

Is my shipment still covered by Reverb Safe Shipping?

If you add Safe Shipping to your label, your coverage is unchanged when shipping to a pickup location. Keep in mind the buyer has 7 days from when they collect their package to report an issue. 

Can I disable shipping to a pickup location on my listings?

Yes. Head to your Listings page, find the listing, then edit it. In the shipping step, deselect “Allow buyers to ship to a pickup store”.

Can I drop off the buyer’s package at a nearby UPS pickup store?

Yes, drop it off anywhere you'd normally take a UPS package.

How will I know once the buyer has picked up their package?

The tracking information will update to the “picked up” status, which will also be reflected on Reverb’s end. 

If the buyer doesn’t pick up the package within 7 days and I have to issue a refund, will I get penalized?

No, if you're not at fault for the refund, you will not be penalized.