We protect you and the Reverb community
We do our best to keep you safe by reviewing messages on the Reverb platform. We’ll block potentially dangerous messages that contain words or numbers that might include contact information or references to other sites, including external links.
You can help us keep our community secure. If you get a suspicious message, let us know by reporting the message to Reverb.
If a user is temporarily unable to receive messages via the Reverb messaging system, we advise trying to message them at a later time. If they still cannot receive messages, it’s likely they are a fraudulent user. We strongly advise against any offsite contact, as transacting offsite voids all buyer and seller protection.
Scam and phishing emails, messages, or SMS texts
"Phishing" is when scammers send emails or text messages to trick you into giving them your personal information. These emails and messages can impersonate a company or business.
Emails from Reverb will come from an '@reverb.com' email address. Anything being sent from a different domain is not our team.
Tips to avoid phishing and other scams
- Make sure your internet browser is on www.reverb.com before signing in to your account or entering any personal information.
- Don't share sensitive account details such as your password or bank account number. Reverb will never ask you for your password, bank account, or IBAN number in an email.
- Look for telltale signs of a phishing email, especially poor spelling and grammar or links requesting your password, bank account details, or credit card number. Take a moment to familiarize yourself with phishing email scams and how to recognize them here: http://www.onguardonline.gov/phishing.
- Use a strong password that you don't use for other websites. If you're worried about remembering it, we suggest using a password manager.
- Don't use the same password across multiple sites.
- Reverb will never text you about submitting or completing a payment.
Report fake websites to Reverb
If you believe you've encountered a web page designed to look like Reverb, let us know by reporting the website's URL or sharing the suspicious email with our support team.