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Scam and phishing emails, messages, or SMS texts

"Phishing" is when bad actors send emails or text messages to trick you into giving them your personal information. These emails and messages can impersonate a company or business. Reverb Support will only communicate with you through email via the below domains. If you receive any other form of communication claiming to be Reverb Support, especially in a message on the Reverb site, you are likely receiving a phishing message.

Signs of fraudulent behavior and activity

If you notice any of the below, let us know by contacting Reverb Support or flagging suspicious messages directly from the "messages" section of your account. Learn more in our Help Center.

You receive odd messages or requests.

• You should never share any personal information aside from what is needed for shipping purposes. This includes screenshots from your PayPal account or banking/credit card information.

You're asked to contact or pay someone off Reverb.

• Bad actors often request payment via MoneyGram, cashier's check, money order, PayPal, Zelle, Venmo, wire transfer, Bitcoin, etc. They may even offer you a reduced price if you agree to take the purchase off-site.
• They may also ask to be contacted via email or phone, including messaging apps (i.e. WhatsApp). Note that we strongly advise against any off-site communication, as this voids all buyer and seller protection.

You're sent to a fake "Reverb" website to input personal info.

• Bad actors may send emails or links that appear to be from Reverb or another trusted website.
• Always check to ensure that you’re on www.reverb.com before entering personal or financial information.

The email on your Reverb account was changed without your permission.

• If this happens, change your email address back and create a new, unique password.
• If you are unable to complete the above, contact Reverb Support for further assistance.

You see unrecognized credit card charges.

• If a family member, friend, or colleague did not previously use your card, reach out to Reverb Support to help us better identify the transaction and advise on next steps.

Tips to avoid phishing and other scams

• Make sure you’re on www.reverb.com before signing in to your account or entering any personal information. More advanced phishing scams will attempt to replicate Reverb imagery or language.
• Don't share sensitive account details, such as your password or bank account number.
• Look for telltale signs of a phishing email, especially poor spelling and grammar or links requesting your password, bank account details, or credit card number. Take a moment to familiarize yourself with phishing email scams and how to recognize them here: http://www.onguardonline.gov/phishing.
• Use a strong password that you don't use for other websites. If you're worried about remembering it, we suggest using a password manager.
• Don't use the same password across multiple sites.
• Reverb will never text you about submitting or completing a payment.
• Bank/Wire Transfers are not supported by Reverb. All transactions should be made on the Reverb platform.

Report fake websites to Reverb

If you believe you've encountered a web page designed to look like Reverb, let us know by reporting the website's URL or sharing the suspicious email with our support team.

Additional resources