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What do I do if I’m asked to pay outside the Reverb website?

Report requests for offsite payment

Here are some helpful things to know when it comes to being contacted about payment or transactions on Reverb:

  • You won't receive a paper or PDF invoice from a seller or from Reverb asking you for payment.
  • If a seller uses any of these terms, report them: Western Union, MoneyGram, cashier's check, money order, Liberty Reserve, PayPal, Zelle, Venmo, wire transfer.
  • Other users should only contact you via the messaging feature offered on the site. Buyers phone numbers are shared with sellers for shipping purposes, but it is a violation of our policies for sellers to use this information for any other reason.
If a Reverb shop or user asks you to pay off site, through another company, or if you have concerns about requests from another user, report it to us.

To report an email

If you receive an email from anyone (including an or any other email address) asking you to pay or accept payment offsite, let us know immediately by contacting our support team.

Types of scams

Never share your contact information and never transfer funds outside the Reverb system. Always carefully examine emails claiming to be from Reverb.

Examples of common scams include:

  • Phishing Scam: Someone sends an email or link that looks like it's from Reverb or another trusted site. These messages are designed to trick you into providing confidential information such as passwords or other email addresses. Phishing messages may contain malware, which is malicious software that gains access to your computer to gather your personal information, including passwords.
  • Friends & Family Scam: Someone offers to accept payment via PayPal friends and family, or another similar service in exchange for a reduced price on the item for sale, but fails to fulfill the sale or sends a different item.
  • Overpayment Scam: Someone offers to pay a shop more than the price of the item, and then asks the seller to give them cash to cover the difference.
  • “Free Shipping Promo” Scam: A bad actor offers a code to be used for free shipping and asks for an email address to send the code. Once communication is taken outside of Reverb, the user is directed to a copycat site impersonating Reverb.

What do I do if I think I’ve submitted payment outside of Reverb?

If you paid for your order outside of Reverb (ex: a PayPal payment, bank wire or bank transfer), you may have paid for a fraudulent order. If you’re not sure, you can check if your item was purchased through Reverb. If the purchase doesn’t show up in your purchase history, your transaction was not completed on Reverb.

To get help, let us know immediately by contacting our support team.

Additional resources

Tips for using Reverb safely

Make sure you don't fall for scams. Learn more.

Scam or phishing emails and messages

We want to help you identify and avoid scams on the site. Learn more.

What to do if you suspect fraud in your Reverb account

Notice suspicious activity? Learn about the next steps to take.

How do I qualify for buyer or seller protection?

Whether you're buying or selling, Reverb has you covered. Learn more.

How to report messages to Reverb

We want to keep the Reverb community as safe as possible. Learn more.

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