Think someone else has access to your account? Do these five things now.
1. Contact us.
Contact Reverb Support. If you see unauthorized charges on your card, also contact your bank or card issuer directly so they can stop and dispute the transactions.
2. Reset your password.
If you use that password anywhere else, change it there too.
- First, change the password for the email address associated with your Reverb account.
- Next, change your Reverb account password.
Use a unique password that’s not used anywhere else. If you're worried about remembering your password, try using a password manager.
3. Turn on multi-factor authentication.
Enable MFA so a password alone isn't enough to change your bank or payout settings. This can help prevent future incidents.
4. Check where your payouts are going.
In your Shop Policies page, make sure the last four digits of the bank account listed is correct. Note that you’ll need to verify your identity with a quick MFA code first. If you want to ensure all your bank details are accurate, you can always re-enter your information to be safe. Redirecting payouts is the most common goal of an account takeover.
5. Look for changes you didn't make.
Check your account for:
- Listings, offers, or messages you didn't create.
- Orders you didn't place.
- Charges you don’t recognize.
- Email addresses or phone numbers added to your account.
- Saved shipping addresses you don't recognize.
Charges that appear as “Reverb LLC” or “Reverb B.V.” aren’t unauthorized. Reverb is the merchant of record for every order, so our name shows on your statement instead of the seller’s.
Restoring account access
Find your situation below to get back into your account.
If you can't get into your account:
Contact Reverb Support and we'll verify your identity and restore your access. If you have MFA enabled, this is usually faster.
Don't click links from any suspicious emails you received, and instead open reverb.com directly.
If the email address on your account was changed:
We’ll email your original address with instructions for reverting the change. Follow the steps in that email to restore your email address, then reset your password.
If you no longer have access to that email account, contact Reverb Support.
If your account is under review:
A banner reading "Your account is currently Under Review" means we've temporarily limited access to prevent unauthorized changes.
You'll have received an automated email when the review started and will need to reply to it directly. If you can't find it, contact Reverb Support.