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What to do if you suspect fraud in your Reverb account

Quick answer

If you think your account has been hacked or suspect it has been compromised, you should change your password.

If you use the same password across other online accounts, we recommend changing any other shared passwords that you use online, including the password to the email address associated with your Reverb account.

If you’re unable to access your Reverb account to change your password, contact Reverb Support.

The email address on my Reverb account was changed

If your email address has been changed, we’ve emailed you at your old email address with instructions for reverting this change.

If you didn’t make this change, please follow the instructions in that email to restore the original email address on your account and secure your account. We also recommend changing your password.

I have unrecognized credit card charges

Below are two reasons why you may see unrecognized charges from Reverb on your credit card or bank statement:

Reverb is on your statement instead of the seller you purchased from

When you place an order on Reverb, you’re purchasing directly from the seller, but Reverb is the merchant of record. This means you will see a transaction from Reverb LLC or Reverb B.V. (for orders fulfilled in EU or UK) on your statement.

A family member may have used your card to purchase on Reverb

It’s often the case that unrecognized charges may have been placed by a family member, friend or coworker who may have had your permission to use your card. We suggest reaching out to any family members, friends or coworkers who may have had access to your financial information or to your device.

I received an email about an order I didn’t place or an account I didn't create

If you received an email from Reverb about an order you didn’t place or an account you didn't create, a few things may have happened:

  • Someone may have misspelled their email address when registering for a Reverb account.
  • Someone may have created a Reverb account using your email address.
  • Someone may have placed an order from a computer or device where you were signed in to Reverb.

My account is under review

If you try to sign in to your account and you see a banner reading “Your account is currently Under Review”, we have temporarily limited access to your Reverb account to prevent any unauthorized changes. You will have received an automated email when the account was placed Under Review. You can respond to this email directly and a Reverb Agent will help restore access to your account.

If you can't locate the email, please contact our support team.

My order is still processing

Some orders and payments may take longer than the standard 48 hours to process, and this doesn’t necessarily mean that there has been fraud in your Reverb account.

If you suspect fraudulent or suspicious activity on your order, please contact Reverb support.
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