Hello, how can we help you?

Here’s how it works:

1. Add products ranging between £50-£1,000 to your basket and select Klarna when you check out.
2. Enter a few personal details and you’ll know instantly if you’re approved.
3. Klarna will send you an email confirmation and reminders when it’s time to pay and you can manage your orders and payments in the Klarna app.

Klarna’s terms and conditions apply to purchases made using Klarna on Reverb.

• Klarna’s terms and conditions for buyers located in the UK
• Klarna’s terms and conditions for buyers located in Spain

Frequently asked questions

How does Pay in 3 installments work?

Klarna’s Pay in 3 installments is a credit product that lets you spread the cost of your purchases over 3 equal payments. Klarna will take the payments from your debit or credit card directly so you don't have to worry about missing a payment. Klarna will take the first payment when you make the purchase, the second 30 days later and the final payment 60 days from your purchase date. You can see your past and future payments at any time using the Klarna app.

Am I eligible for Pay in 3 installments?

You need to be at least 18 years old and a resident of the UK or Spain to use Klarna’s credit products including Pay in 3 installments. Klarna eligible listings will appear when the seller is in your country of residence, offers Reverb Payments, and the gear is listed between £50-£1,000. When you choose Klarna they will also check the information you provide and your financial situation.

Can I have multiple Pay in 3 installments orders at the same time?

Yes, you can. If you see Klarna as a payment option at checkout, then Pay in 3 installments is available to you. Every time you use Pay in 3, Klarna will check to see whether you can use Pay in 3 again for each additional purchase.

What does Klarna consider when reviewing my application?

Klarna offers Pay in 3 installments based on a number of factors such as the purchase amount, and previous order history. You can improve your chances of being offered Pay in 3 installments by ensuring you provide your full name, accurate address details and arrange shipping to your registered billing address.

All orders are assessed individually. Just because you have been accepted for Pay in 3 installments before does not mean it will be offered for every order. In turn, if your application for Pay in 3 installments is denied, it does not mean it will be denied for future orders.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Reverb. All transactions take place through connections secured with the latest industry standard security protocols.

What do I need to provide when I make a purchase?

If you want to purchase something using Klarna’s Pay in 3 installments, you'll need to share your phone number, email address, current billing address and your credit or debit card details. If Klarna needs to talk to you urgently they'll use the phone number you've shared. For any other information Klarna needs to share with you, they'll send this to your email address.

Will a credit search take place?

When you use Pay in 3 installments, Klarna will perform a credit search. This means Klarna will look at certain information in your credit report to decide whether to approve your purchase.

How do I make repayments to Klarna?

Klarna will take your Pay in 3 installments payments from the debit or credit card you shared when you made your purchase. Klarna will take the first payment when you make your purchase, the second payment after 30 days and the final payment 60 days from the day you made your purchase. You can see both past and future payments using the Klarna app.

Can I pay before the due date?

Yes. Just go to the Klarna app or log onto Klarna. 

How do I know Klarna has received my payment?

Klarna will notify you by email and push notification when a payment is due and when you have made or missed a payment. You can always check the status of your order and payments in the Klarna app or by logging in to your Klarna account.

What happens if I don’t pay for my installments on time?

Pay in 3 installments is a credit product and you are required to make your scheduled payments to Klarna. If Klarna is unable to collect your payment on the scheduled due date Klarna will make a further attempt to automatically collect payment seven days later. Should this next payment attempt fail, Klarna will make a final attempt to collect payment seven days later. They may continue to attempt to collect overdue and currently due payments on subsequent due dates, or invoice you separately for the unpaid total.

Klarna may also share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future. Full details can be found in the Klarna terms and conditions.

What happens if I don’t pay for my installments?

If you don't make your payments you will be liable as Pay in 3 is a credit product. Klarna may then share information about your missed payments with credit reference agencies. This means you may find it difficult or more expensive to use Klarna or other lenders' credit products in the future.

Klarna may also refer any debt to a debt collection agency. This agency will collect the debt on behalf of Klarna. Also, if the debt is referred to a debt collection agency Klarna will share this information with credit reference agencies.

I've received a statement, but I've not yet received my goods.

If you have not received your goods, contact Reverb support to check on your order and delivery status. You can also contact Klarna’s Customer Service so that they can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

What happens if I cancel or return my order?

As soon as Reverb has confirmed with Klarna that your cancellation / return has been accepted, Klarna will cancel any future scheduled payments as well as refund any amounts due. You will see the return in the Klarna app immediately.

I have canceled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will normally be processed within 5 business days.

I have asked for a refund. How will I be refunded?

Refunds will be issued back to the debit or credit card which was originally used at checkout.

What happens to my statement after my purchase is refunded?

Once you’ve been issued a refund on Reverb and Klarna has received our confirmation, Klarna shall refund any payments collected and cancel any future scheduled payments. You are always able to monitor the status of your order in the Klarna app.

If you’ve been issued a partial refund on Reverb, an updated statement with an adjusted payment schedule will be sent to you by Klarna. You are always able to monitor the status of your order in the Klarna app.

I haven’t received an email with my statement/payment information.

You can log in to your Klarna account or in the Klarna app where you will find all of your orders and payment schedule information.

I still have questions regarding payment, how can I get in touch?

Visit Klarna’s Customer Service page for a full list of FAQs, live chat and telephone options.