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Will I be able to ship my orders during COVID-19?
My Package is Delayed/Lost, What Should I Do Next?
How are signature requirements for deliveries changing during COVID-19?
How can I schedule a pickup with a shipping carrier?
How can I check on service alerts/disruptions from my shipping carrier due to COVID-19?
My gear sold, and I shipped it to the buyer, but the shipment is delayed due to COVID-19. What should I do?
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Making a Purchase
Is it okay to buy gear on Reverb right now?
Will I be able to receive items I purchase on Reverb during COVID-19?
Can I receive a package without having to sign for it?
My country is unable to retrieve packages due to border closures. What can I do?
I just purchased an item, but I need to change the shipping to address to a location not-impacted by COVID-19? Can I do this? If so, how? What about taxes?
I’m worried my item is contaminated because it is coming from an area that has COVID-19. How do I cancel my order?
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Can I keep my Reverb shop open during COVID-19?
Where can I find government support for my business due to COVID-19?
I operate out of a brick and mortar location, can I keep my e-commerce business on Reverb open?
I’d like to pause my listings or take my shop offline temporarily because of COVID-19. What should I do?
My buyers can’t receive their items because of COVID-19 (illness, quarantines, shipping challenges). What should I do?
What does Vacation Mode mean for my shop? How can I use it?