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Help Center Home
Buying
Buying
Shopping on Reverb
Search and Favorites
What is the Fender Certified Pre-Owned Shop?
How to use a Mulberry Protection Plan
What is The Reverb Outlet?
What is 'Typical new price'?
How do I view listings from sellers near me?
Offers
How do offers work on Reverb?
Can I trade gear on Reverb?
How to make an offer
What happens after an offer is submitted?
Am I required to make a purchase if my offer is accepted?
Buying internationally
International buying guide
Will I pay import fees?
Will I have to pay a currency conversion fee?
Gift cards
How to use coupons from Reverb sellers
How can I buy a Reverb Gift Card?
How can I redeem my Reverb Gift Card or coupon?
Managing purchases
Returns and refunds
How do returns work for buyers on Reverb?
How am I protected if I do not receive an item or the item I receive is not as described?
How do preference-based returns work?
What are the steps of getting a refund or return started?
How do I request a refund?
Contacting your seller
How to contact a seller
How do I leave feedback for a seller?
Shipping and local pickup
How can I change the shipping address on my purchase?
My package is delayed or lost, what should I do next?
Can I track my shipment on Reverb?
Why is my order's tracking status stuck on "Label Created"?
What if my order’s tracking status is “Delivered”, but I didn’t receive my item?
Checkout
Cart and payment
Can I finance gear on Reverb?
How long do I have to pay for my Reverb purchase?
Why do I have an additional “plan fee” charge from Reverb?
How to purchase an item on Reverb
Why was my credit card declined at checkout?
Taxes in the US
How state sales tax applies to Reverb orders
How can I submit my tax exempt information?
The seller lives in a different state/country, why was I charged sales tax?
How much sales tax will I have to pay on my order?
International taxes
Why was I charged tax on my order?
How can I be VAT exempt?
How Canada sales tax applies to Reverb orders
Software and downloads
How do I install software Plugins?
How do I download Ableton Live?
How do I download iZotope Plugins?
How do I download Waves Plugins?
How do I install Arturia V Collection?
Buying
Shopping on Reverb
Managing purchases
Checkout
Selling
Getting paid
Listings
Managing orders
Shipping
Shop management
Billing, fees and taxes
Integrations, API and CSV imports
Accounts
Account settings
Trust and safety
Reverb community