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Returns & Refunds
Refunds & Returns for Buyers
How Am I Protected if I Do Not Receive an Item or the Item I Receive is Not as Described?
What Are The Steps of Getting a Refund/Return Started?
Who Is Responsible For Return Shipping Costs?
How Long Will My Refund Take to Process?
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Shipping & Tracking
My Package is Delayed/Lost, What Should I Do Next?
What if my order’s tracking status is “delivered”, but I didn’t receive my item?
How Can I Change the Shipping Address on My Order?
Can I Pick Up My Order Locally?
I Ordered My Item With 2-Day Shipping and Have Not Received It as Soon as Expected. What Can Be Done?
How Can I Edit Feedback I Left For Somebody?
How Do I Leave Feedback For a Seller?
Software & Downloads
How Do I Install Software Plugins?
How Do I Get Student Discounts On Software?
How Do I Download Ableton Live?
How Do I Download iZotope Plugins?
How Do I Download Waves Plugins?
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Listings & Buying Features
Offers & Messages
How Do Offers Work on Reverb?
Am I Required To Make a Purchase If My Offer is Accepted?
What Happens If You Don't Pay for Your Accepted Offer?
What Happens After an Offer is Submitted?
How to Make an Offer
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Search & Feed
Does Reverb Offer Free Shipping?
International Buying Guide
What is Affirm Financing?
How Does Affirm Financing Work?
Can I Finance Gear on Reverb?
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How to Purchase an Item on Reverb
My Payment is Processing, What Does That Mean?
Why Was My Credit Card Declined at Checkout?
How Long Do I Have to Pay For My Reverb Purchase?
What are Reverb Credits and How Do I Use Them?
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How State Sales Tax Applies to Reverb Orders
Why Was I Charged Tax On My Order?
How Much Sales Tax Will I Have To Pay On My Order?
Do I Have To Pay Sales Tax on Used Gear?
The Seller Lives In a Different State/Country, Why Was I Charged Sales Tax?
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How Can I Apply a Discount Code?
How Can I Buy a Reverb Gift Card?
How Can I Redeem My Reverb Gift Card or Coupon?