Purchases

Returns & Refunds

• Refunds & Returns for Buyers
• How Am I Protected if I Do Not Receive an Item or the Item I Receive is Not as Described?
• What Are The Steps of Getting a Refund/Return Started?
• Who Is Responsible For Return Shipping Costs?
• How Long Will My Refund Take to Process?
See all 7 articles →

Shipping & Tracking

• My Package is Delayed/Lost, What Should I Do Next?
• What if my order’s tracking status is “delivered”, but I didn’t receive my item?
• How Can I Change the Shipping Address on My Order?
• Can I Pick Up My Order Locally?
• I Ordered My Item With 2-Day Shipping and Have Not Received It as Soon as Expected. What Can Be Done?

Feedback

• How Can I Edit Feedback I Left For Somebody?
• How Do I Leave Feedback For a Seller?

Software & Downloads

• How Do I Install Software Plugins?
• How Do I Get Student Discounts On Software?
• How Do I Download Ableton Live?
• How Do I Download iZotope Plugins?
• How Do I Download Waves Plugins?
See all 6 articles →

Listings & Buying Features

Offers & Messages

• How Do Offers Work on Reverb?
• Am I Required To Make a Purchase If My Offer is Accepted?
• What Happens If You Don't Pay for Your Accepted Offer?
• What Happens After an Offer is Submitted?
• How to Make an Offer
See all 8 articles →

Search & Feed

• Does Reverb Offer Free Shipping?
• International Buying Guide
• What is Affirm Financing?
• How Does Affirm Financing Work?
• Can I Finance Gear on Reverb?
See all 19 articles →

Checkout

Submitting Payment

• How to Purchase an Item on Reverb
• My Payment is Processing, What Does That Mean?
• Why Was My Credit Card Declined at Checkout?
• How Long Do I Have to Pay For My Reverb Purchase?
• What are Reverb Credits and How Do I Use Them?
See all 15 articles →

Taxes

• How State Sales Tax Applies to Reverb Orders
• Why Was I Charged Tax On My Order?
• How Much Sales Tax Will I Have To Pay On My Order?
• Do I Have To Pay Sales Tax on Used Gear?
• The Seller Lives In a Different State/Country, Why Was I Charged Sales Tax?
See all 7 articles →

Coupon Codes

• How Can I Apply a Discount Code?

Gift Cards

• How Can I Buy a Reverb Gift Card?
• How Can I Redeem My Reverb Gift Card or Coupon?