Purchases

Shipping & Tracking

• Can I Pick Up My Order Locally?
• How can I check on service alerts/disruptions from my shipping carrier?
• How Can I Change the Shipping Address on My Order?
• I Ordered My Item With 2-Day Shipping and Have Not Received It as Soon as Expected. What Can Be Done?

Returns & Refunds

• How Am I Protected if I Do Not Receive an Item or the Item I Receive is Not as Described?
• How Can I Request a Refund or Return?
• What Are The Steps of Getting a Refund/Return Started?
• Who Is Responsible For Return Shipping Costs?
• Refunds & Returns for Buyers
See all 7 articles →

Feedback

• How Can I Edit Feedback I Left For Somebody?
• How Do I Leave Feedback For a Seller?

Software & Downloads

• How Do I Install Software Plugins?
• How Do I Get Student Discounts On Software?
• How Do I Download Ableton Live?
• How Do I Download iZotope Plugins?
• How Do I Download Waves Plugins?
See all 8 articles →

Listings & Buying Features

Offers & Messages

• How Do Offers Work on Reverb?
• Am I Required To Make a Purchase If My Offer is Accepted?
• What Happens If You Don't Pay for Your Accepted Offer?
• Are You Required to Make a Purchase if Your Offer is Accepted?
• What Happens After an Offer is Submitted?
See all 9 articles →

Search & Feed

• Does Reverb Offer Free Shipping?
• International Buying Guide
• How Do I Remove an Item From My Shopping Cart?
• How to Setup and Customize Your Reverb Feed
• Searching for Gear?
See all 17 articles →

Checkout

Submitting Payment

• How Long Do I Have to Pay For My Reverb Purchase?
• What is 3DS/SCA and how might it be blocking or affecting my payment?
• What are Reverb Credits and How Do I Use Them?
• My Payment is Pending, What Does That Mean?
• Will I Have to Pay a Currency Conversion Fee?
See all 12 articles →

Coupon Codes

• How Can I Apply a Discount Code?

Taxes

• Why Was I Charged Tax On My Order?
• How State Sales Tax Applies to Reverb Orders
• How Much Sales Tax Will I Have To Pay On My Order?
• Do I Have To Pay Sales Tax on Used Gear?
• The Seller Lives In a Different State/Country, Why Was I Charged Sales Tax?
See all 7 articles →

Gift Cards

• How Can I Buy a Reverb Gift Card?
• How Can I Redeem My Reverb Gift Card or Coupon?