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Buying
Buying
Purchases
Returns & Refunds
Refunds and returns for buyers
How am I protected if I do not receive an item or the item I receive is not as described?
What are the steps of getting a refund or return started?
Who is responsible for return shipping costs?
How long will my refund take to process?
See all 7 articles →
Shipping & Tracking
My package is delayed/lost, what should I do next?
Can I pick up my order locally?
Can I track my shipment on Reverb?
What should I do if the seller never ships my order?
How can I change the shipping address on my purchase?
See all 9 articles →
Feedback
How do I leave feedback for a seller?
How can I edit feedback I left for somebody?
Software & Downloads
How do I install software Plugins?
How do I download Ableton Live?
How do I download iZotope Plugins?
How do I download Waves Plugins?
How do I install Arturia V Collection?
Listings & Buying Features
Offers & Messages
How do offers work on Reverb?
Am I required to make a purchase if my offer is accepted?
How to make an offer
How do I contact the seller of my Reverb purchase?
What happens after an offer is submitted?
See all 8 articles →
Search & Feed
How do I view listings from sellers near me?
International buying guide
How do I view listings from sellers near me on the App?
Does Reverb offer free shipping?
Can I finance gear on Reverb?
See all 20 articles →
Checkout
Submitting Payment
How to purchase an item on Reverb
My payment is processing, what does that mean?
Why was my credit card declined at checkout?
How long do I have to pay for my Reverb purchase?
How to purchase an item for local pickup
See all 17 articles →
Taxes
How state sales tax applies to Reverb orders
How can I be VAT exempt?
How Canada sales tax applies to Reverb orders
Why was I charged tax on my order?
Will I pay import fees?
See all 9 articles →
Coupon Codes
How can I apply a discount code?
Gift Cards
How can I buy a Reverb Gift Card?
How can I redeem my Reverb Gift Card or coupon?