Purchases

Returns & Refunds

• Refunds and returns for buyers
• How am I protected if I do not receive an item or the item I receive is not as described?
• What are the steps of getting a refund or return started?
• Who is responsible for return shipping costs?
• How long will my refund take to process?
See all 7 articles →

Shipping & Tracking

• My package is delayed/lost, what should I do next?
• Can I pick up my order locally?
• Can I track my shipment on Reverb?
• What should I do if the seller never ships my order?
• How can I change the shipping address on my purchase?
See all 9 articles →

Feedback

• How do I leave feedback for a seller?
• How can I edit feedback I left for somebody?

Software & Downloads

• How do I install software Plugins?
• How do I download Ableton Live?
• How do I download iZotope Plugins?
• How do I download Waves Plugins?
• How do I install Arturia V Collection?

Listings & Buying Features

Offers & Messages

• How do offers work on Reverb?
• Am I required to make a purchase if my offer is accepted?
• How to make an offer
• How do I contact the seller of my Reverb purchase?
• What happens after an offer is submitted?
See all 8 articles →

Search & Feed

• How do I view listings from sellers near me?
• International buying guide
• How do I view listings from sellers near me on the App?
• Does Reverb offer free shipping?
• Can I finance gear on Reverb?
See all 20 articles →

Checkout

Submitting Payment

• How to purchase an item on Reverb
• My payment is processing, what does that mean?
• Why was my credit card declined at checkout?
• How long do I have to pay for my Reverb purchase?
• How to purchase an item for local pickup
See all 17 articles →

Taxes

• How state sales tax applies to Reverb orders
• Why was I charged tax on my order?
• Will I pay import fees?
• How much sales tax will I have to pay on my order?
• Do I have to pay sales tax on used gear?
See all 7 articles →

Coupon Codes

• How can I apply a discount code?

Gift Cards

• How can I buy a Reverb Gift Card?
• How can I redeem my Reverb Gift Card or coupon?