Accounts

Account Management

• How do I qualify for buyer or seller protection?
• How does Reverb protect sellers?
• How do I temporarily suspend my listings?
• How do I change my shop's URL?
• How do I update my credit card on file?
See all 13 articles →

Email Address & Password

• How can I update the email address I have on file with Reverb?
• How do I reset my password?
• How to unsubscribe from Reverb emails
• Can I use my Facebook account to create a Reverb account?
• Why am I not receiving emails from Reverb?
See all 11 articles →

Account Status

• Why is my account under review?
• Why is my account suspended?
• I am having issues confirming the email address for my Reverb account
• How can I verify my phone number on Reverb?
• How do I delete my Reverb account?
See all 6 articles →

Reverb News & Community

• Does Reverb offer lessons?
• How has Reverb expanded customer support hours?
• What is Reverb doing in response to Russia’s invasion of Ukraine?
• Product safety notices and recalls
• European Union Regulation addressing the dissemination of terrorist content online
• How does Reverb offset carbon emissions from shipping?
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General Reverb FAQs

• What is Reverb?
• How do I upload photos and videos via messages?
• We're here to help
• Does Reverb have an app?
• How to refer-a-friend on Reverb
• Can I trade my gear on Reverb?
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Reverb App Store

• How do I view and use apps that I’ve installed?
• How do I uninstall an app?
• How am I billed for Apps that I install?
• Can I cancel my monthly subscription to an app at any time?
• Are there any fees associated with uninstalling an app and canceling the monthly subscription?
• How am I charged if I uninstall an app in the middle of my billing cycle?
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COVID-19

Shipping

• What cleaning precautions should I take when shipping my order?

Making a Purchase

• Will I be able to receive items I purchase on Reverb during COVID-19?
• My country is unable to retrieve packages due to border closures. What can I do?

Shop Activity

• Where can I find government support for my business due to COVID-19?

Safety & Security

• What to do if you suspect fraud in your Reverb account
• What do I do if I’m asked to pay outside the Reverb website?
• Scam or phishing emails and messages