Accounts

Email Address & Password

• Important Information about Your Reverb Account
• How Can I Update the Email Address I Have on File With Reverb?
• Apple ID FAQ’s
• Can I Use My Facebook Account to Create a Reverb Account?
• Why am I not receiving emails from Reverb?
See all 11 articles →

Account Management

• How Do I Qualify For Buyer/Seller Protection?
• I'm Going Out of Town, How Do I Temporarily Suspend My Listings?
• How Does Reverb Protect Sellers?
• How Do I Change My Shop's URL?
• How Do I Update My Credit Card on File?
See all 13 articles →

Account Status

• Why Is My Account Under Review?
• How Can I Verify My Phone Number on Reverb?
• Why Is My Account Suspended?
• I Am Having Issues Confirming the Email Address For My Reverb Account
• How Do I Delete My Reverb Account?

COVID-19

Shipping

• How can I check on service alerts/disruptions from my shipping carrier?
• Will I be able to ship my orders during COVID-19?
• How are signature requirements for deliveries changing during COVID-19?
• How can I schedule a pickup with a shipping carrier?
• How can I check on service alerts/disruptions from my shipping carrier due to COVID-19?
See all 11 articles →

Making a Purchase

• Will I be able to receive items I purchase on Reverb during COVID-19?
• Is it okay to buy gear on Reverb right now?
• Can I receive a package without having to sign for it?
• My country is unable to retrieve packages due to border closures. What can I do?
• I just purchased an item, but I need to change the shipping address to a location not-impacted by COVID-19. Can I do this? If so, how? What about taxes?
See all 7 articles →

Shop Activity

• Can I keep my Reverb shop open during COVID-19?
• Where can I find government support for my business due to COVID-19?
• I operate out of a brick and mortar location, can I keep my e-commerce business on Reverb open?
• I’d like to pause my listings or take my shop offline temporarily because of COVID-19. What should I do?
• My buyers can’t receive their items because of COVID-19 (illness, quarantines, shipping challenges). What should I do?
See all 6 articles →

General Reverb FAQs

• Law Enforcement Requests for Customer Information
• How to Refer-A-Friend on Reverb
• Will Reverb staff contact me via direct message through the Reverb messaging platform?
• Moving to Reverb Payments from PayPal FAQ
• Payout Balance & Reverb Credits FAQ
• What is Reverb?
See all 9 articles →

Reverb App Store

• How Am I Billed For Apps That I Install?
• Can I Cancel My Monthly Subscription to an App at Any Time?
• Are There Any Fees Associated With Uninstalling an App and Canceling The Monthly Subscription?
• How Am I Charged If I Uninstall an App in the Middle Of My Billing Cycle?
• Where Do I Go For Support If I Find a Bug or Error in a Plugin or Integration Offered via the Reverb Integrations Page?
• How Do I Uninstall an App?
See all 8 articles →

Reverb News & Community

• Product Safety Notices and Recalls
• Does Reverb Offer Lessons?
• I saw that Reverb offsets carbon emissions from shipping—what does that mean?
• Why are you suspending the sale of new Fulltone products?
• I Want to Partner With Reverb, Can You Help?
• I Love Writing About Music Gear. Does Reverb Accept Freelance Contributions For Their Blog?

Requests

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