Accounts

Account Management

• How Does Reverb Secure Bank Account & Credit Card Information?
• How to Manage Your Shop During a Personal or Public Emergency
• GDPR - EU Data Transfer
• Can I Delete My Reverb Messages?
• I'm Going Out of Town, How Do I Temporarily Suspend My Listings?
See all 9 articles →

Account Status

• Why Is My Account Under Review?
• How Can I Verify My Phone Number on Reverb?
• Why Is My Account Suspended?
• I Am Having Issues Confirming the Email Address For My Reverb Account
• How Do I Delete My Reverb Account?

Email Address & Password

• How Can I Update the Email Address I Have on File With Reverb?
• I Received a Suspicious Activity Email For My Reverb Account. What Should I Do?
• How Can I Update the Email Address I Have on File with Reverb?
• Why Was My Phone Number / Email Address Redacted?
• How Do I Reset My Password?
See all 7 articles →

COVID-19

Shipping

• Will I be able to ship my orders during COVID-19?
• My Package is Delayed/Lost, What Should I Do Next?
• How are signature requirements for deliveries changing during COVID-19?
• How can I schedule a pickup with a shipping carrier?
• How can I check on service alerts/disruptions from my shipping carrier due to COVID-19?
See all 11 articles →

Making a Purchase

• Will I be able to receive items I purchase on Reverb during COVID-19?
• Is it okay to buy gear on Reverb right now?
• Can I receive a package without having to sign for it?
• My country is unable to retrieve packages due to border closures. What can I do?
• I just purchased an item, but I need to change the shipping to address to a location not-impacted by COVID-19? Can I do this? If so, how? What about taxes?
See all 7 articles →

Shop Activity

• Can I keep my Reverb shop open during COVID-19?
• Where can I find government support for my business due to COVID-19?
• I operate out of a brick and mortar location, can I keep my e-commerce business on Reverb open?
• I’d like to pause my listings or take my shop offline temporarily because of COVID-19. What should I do?
• My buyers can’t receive their items because of COVID-19 (illness, quarantines, shipping challenges). What should I do?
See all 6 articles →

General Reverb FAQs

• How Do I Qualify For Buyer/Seller Protection?
• What is Reverb?
• Can I Trade My Gear on Reverb?
• Moving to Reverb Payments from PayPal FAQ
• Payout Balance & Reverb Credits FAQ
• Does Reverb Have an App?
See all 7 articles →

Reverb App Store

• How Am I Billed For Apps That I Install?
• Can I Cancel My Monthly Subscription to an App at Any Time?
• Are There Any Fees Associated With Uninstalling an App and Canceling The Monthly Subscription?
• How Am I Charged If I Uninstall an App in the Middle Of My Billing Cycle?
• Where Do I Go For Support If I Find a Bug or Error in a Plugin or Integration Offered via the Reverb App Store?
• How Do I Uninstall an App?
See all 8 articles →

Reverb News & Community

• I saw that Reverb offsets carbon emissions from shipping—what does that mean?
• Why are you suspending the sale of new Fulltone products?
• I Want to Partner With Reverb, Can You Help?
• I Love Writing About Music Gear. Does Reverb Accept Freelance Contributions For Their Blog?