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Selling
Selling
Sold Orders
Shipping & Tracking FAQs
How to Set Up Free Shipping Thresholds
Can I Edit the Tracking Information on My Order?
Can I Add One Tracking Number to Multiple Orders?
Can I Sell My Order Locally?
2-Day Shipping Requirements
See all 10 articles →
Returns & Refunds
How to Issue a Refund on an Order
How Long Do I Have to Complete My Refund?
Do I Need to Accept a Return?
What Should I Do If a Buyer Reports Issues on an Order?
My Order Has Been Upgraded to the Reverb Resolutions Team, What Happens Next?
See all 7 articles →
Feedback
How Do I Leave Feedback For a Buyer?
International Shipping
International Shipping Guide
How Do I Verify an International Address?
I Have No Idea How Much It Costs To Ship an Item Outside My Country, Can You Help?
It Costs More To Add a Tracking Number In My Country, Do I Have To Do This?
How Do I Ship to a Buyer Outside the US?
Packlink
How Can I Purchase Packlink Shipping Labels on Reverb?
How to Submit a Claim with Packlink in Case of Loss or Damage
How to Link Your Existing Packlink Account to Your Reverb Account
How to Cancel a Packlink Shipping Label Purchased Through Reverb
Best Ways to Ship
What Precautions Can I Take to Protect My Package During Shipping?
What's The Best Way to Ship a Guitar?
What's The Best Way To Ship an Amp?
What's The Best Way To Ship a Drum Set?
Reverb Shipping Labels
Shipping an Item on Reverb & Purchasing Reverb Shipping Labels
How Do I Buy a Reverb Shipping Label?
Does Reverb Offer Shipping Labels?
How Do I Pay For a Reverb Shipping Label?
How Does Reverb Safe Shipping Work?
See all 7 articles →
Unpaid Orders
How to Cancel an Order
What Happens If a Buyer Doesn't Pay?
Listings
Creating & Editing Listings
How Do I End My Reverb Listing?
How Do I Find a Draft Listing?
How Do I Display a Price Drop on My Listing?
My Listing Was Suspended For Using Screenshots. What Does This Mean?
How to Photograph Your Gear
See all 15 articles →
Listing Guidelines
Gear Conditions and What They Mean
Listing Guidelines
Listing Guidelines: Shops
Listing Guidelines: Prohibited Items and Actions
Listing Guidelines: Text/Data Issues
See all 14 articles →
Reverb Bump
What is “Bump”?
How Do I Bump My Item?
How Do I Use the Auto-Bump Tool For Brand New Listings?
How is Bump Placement Determined on Brand New Items?
What If There Is No Comparison Shopping Page For My Brand New, Bumped Listing?
Imports & Inventory Management
CSV Upload/Manage Inventory Guide
Bulk-Update SKUs via CSV Imports
How to Adjust Bump Percentages on Listings in Bulk Using CSV Exports/Imports
How Can I Bulk Edit My Listings?
How Can I Turn Off Offers via the Inventory Manager Tool?
See all 8 articles →
UPCs
Why UPCs Are Important
My UPCs Are Saving With Multiple 0’s (Scientific Notation Format)?
How can I enter "does not apply" via API or my eCommerce integration?
What are UPCs?
Why do we need UPCs?
See all 8 articles →
Payouts
I Just Made My First Reverb Payments Sale, When Will I Get Paid?
How to Get Paid with Reverb Payments
How Long Does it Take to Receive my Payout?
I Don't See My Payout, What Are The Next Steps?
My Payout Has Been Approved. What Does That Mean?
Why Is My Payout Amount Lower Than What I Sold My Gear For?
See all 7 articles →
Statements & Billing
Statements
Why Was I Charged an Additional Amount for a Shipping Label?
Where Can I View My Reverb Statement?
It's the First of the Month, Why Was My Billing Card Charged?
How Do I Calculate My Unadjusted Gross Sales For The Year?
Taxes
Why am I Being Charged Sales Tax as a Seller? I am an Individual/Small Shop.
UK VAT on E-Commerce Updates
Are Shipping Rates Taxable?
Do I Need a 1099-K Form For My Reverb Sales?
Tax Declaration for French Sellers
See all 7 articles →
Fees
Did Reverb's Selling Fee Change?
Why Was I Charged a Bump Fee?
Are Selling Fees Charged on Shipping?
Are Selling Fees Charged on Taxes?
How Can I View The Fee Breakdown On My PayPal Orders?
See all 10 articles →
My Shop
Offers & Messages
How Do I Contact the Buyer of My Reverb Order?
I Have a Buyer Outside My Country Who Can't Check Out Successfully
Somebody Made an Offer On My Item and It Expired. Can I Make Them a New Offer?
Shop Policies & Settings
How Can I Offer Financing To My Buyers?
What Is Reverb Payments? Where Is It Available?
How To Setup Your Tax Policies
How Do I Set Up a Shipping Profile to Include Combined Shipping?
How Can I Setup Reverb Payments on the Reverb App?
See all 18 articles →
Seller Badges
How Do I Become a Reverb Preferred Seller?
How Do I Get The Quick Shipper Badge?
How Do I Get The Quick Responder Badge?
Integrations
Magento
Can I Integrate Reverb With Magento 2.x?
Can I Integrate Reverb With Magento 1.x?
How Can I Turn Off Offers in Magento 1.x & 2.x?
Shopify
How Can I Integrate Reverb With My Shopify?
What Custom Shopify Tags Sync To Reverb?
Can I Sync Variable Products To Reverb From My Shopify?
How Can I Turn Off Offers in Shopify?
How Do I Disable The Sync For Specific Products In My Shopify Store?
See all 6 articles →
BigCommerce
Does Reverb Integrate With BigCommerce?
BigCommerce Custom Fields That Sync To Reverb
How Do I List Used or Mint Items in Bigcommerce?
How Do I Turn Off Sync For Individual Items in Bigcommerce?
How Can I Turn Off Offers in BigCommerce?
See all 11 articles →
PrestaShop
How Can I Integrate My PrestaShop With Reverb?
Reverb Sites
General Reverb Sites FAQs
What’s the Difference Between My Reverb Shop and My Reverb Site?
How Do I Integrate My Reverb Inventory With My Reverb Site?
I Use Reverb Sites. Are Taxes Handled Differently for Orders on my Website?
How Much Does a Reverb Site Cost?
How Do I Create My Own Reverb Site?
See all 13 articles →
Customize Your Reverb Site
How-To: Create a new page on my Reverb Site
How-To: Upload a Logo
How-To: Create a Blog
How-To: Create Columns
How-To: Design a Media Carousel
See all 35 articles →
Reverb Sites Shutdown FAQ