Seller Payments

• How to get paid with Reverb Payments
• How long does it take to get paid?
• I just made my first Reverb Payments sale, when will I get paid?
• Funds from my Reverb sale(s) are available for deposit. What does that mean?
• I still haven’t received payment for my sale(s). What are the next steps?
• How to get paid with PayPal
See all 10 articles →

Sold Orders

Returns & Refunds

• Refunds and returns for sellers
• Do I need to accept a return?
• What should I do if a buyer reports issues on an order?
• How to issue a refund on an order
• What happens after I initiate a refund?
See all 13 articles →

Shipping & Tracking

• How to enter tracking information on an order
• How can I check on service disruptions from my shipping carrier?
• Can I print a second shipping label for my items/sale?
• Can I sell my order locally?
• How to use calculated shipping
See all 18 articles →

Feedback

• How do I leave feedback for a buyer?
• What to do if you receive negative feedback

Reverb Shipping Labels

• Shipping an item on Reverb & purchasing Reverb Shipping Labels
• How do I buy a Reverb shipping label?
• Does Reverb offer shipping labels?
• How does Reverb Safe Shipping work?
• How do I pay for a Reverb Shipping Label?
See all 8 articles →

International Shipping

• International shipping guide
• I have no idea how much it costs to ship an item outside my country, can you help?
• How do I ship to a buyer outside the US?
• How do I verify an international address?
• VerpackG (Packaging Act) requirements impacting shops selling to Germany
See all 7 articles →

Best Ways to Ship

• What's the best way to ship a guitar?
• What's the best way to ship an amp?
• What's the best way to ship a drum kit?
• What's the best way to ship mics and interfaces?
• What's the best way to ship a keyboard or synth?
See all 8 articles →

Packlink

• How can I purchase Packlink shipping labels on Reverb?
• How to submit a claim with Packlink in case of loss or damage
• How to link your existing Packlink account to your Reverb account
• How to cancel a Packlink shipping label purchased through Reverb

Unpaid Orders

• How to cancel an order
• What happens if a buyer doesn't pay?

Listings

Creating & Editing Listings

• How do I list my item on Reverb?
• How do I edit my listing?
• How to relist an item after cancelling or refunding an order
• How do I temporarily suspend my listings?
• How do I relist my item after it sells?
See all 25 articles →

Listing Guidelines

• Gear conditions and what they mean
• Listing Guidelines
• Listing Guidelines: Shops
• Listing Guidelines: Prohibited Items and Actions
• Listing Guidelines: Text/Data Issues
See all 14 articles →

Reverb Bump

• What is “Bump”?
• How do I bump my item?
• How do I remove a Bump from my listing?
• How is Bump placement determined on brand new items?
• Seller Advertising Dashboard FAQ
See all 6 articles →

Imports & Inventory Management

• How do I apply Direct Offers via CSV?
• CSV upload/manage inventory guide
• How to bulk-update SKUs via CSV imports
• How do I add many listings to Reverb at the same time?
• How can I bulk edit my listings?
See all 9 articles →

UPCs

• What are UPCs?
• Why UPCs are important
• Why do we need UPCs?
• How do UPC's work for custom/handmade products?
• My UPCs are saving with multiple 0’s (Scientific notation format)?
See all 8 articles →

Statements & Billing

Fees

• What fees will I pay for selling on Reverb?
• Recent changes to the payment processing fee for Reverb Payments
• What is a payment processing fee?
• What are my fees as a Reverb Preferred Seller?
• Are selling fees charged on shipping?
See all 12 articles →

Taxes

• What are the US tax reporting requirements for 2022?
• How to update your taxpayer information
• What are the US tax reporting requirements for 2023?
• Why did I receive a backup withholding notice?
• Why am I being charged sales tax as a seller?
See all 15 articles →

Statements

• It's the first of the month, why was my billing card charged?
• Why did I receive a shipping label adjustment?
• Where can I view my Reverb statement?
• How can I update my billing card on file?
• Why was my billing card declined on the My Bill page?
See all 6 articles →

My Shop

Shop Policies & Settings

• How to sync a bank account with Reverb Payments
• Where is Reverb Payments available?
• How to setup your tax policies
• How can I offer financing to my buyers?
• Where can I update my bank account on file?
See all 25 articles →

Offers & Messages

• What are Direct Offers and how do they work?
• How do I contact the buyer of my Reverb order?
• Somebody made an offer on my item and it expired. Can I make them a new offer?
• I have a buyer outside my country who can't check out successfully

Seller Badges

• How do I become a Reverb Preferred Seller?
• How do I get the Quick Shipper Badge?
• How do I get the Quick Responder Badge?

Integrations

Shopify

• How can I integrate Reverb with Shopify?
• Customize your integration with Shopify tags
• How do I disable the sync for specific products in my Shopify store?
• How can I turn off offers in Shopify?
• My Shopify sync doesn't seem to be working. What can I do?
See all 7 articles →

BigCommerce

• How can I integrate Reverb with BigCommerce?
• BigCommerce custom fields that sync to Reverb
• How do I list used or mint items in BigCommerce?
• How do I turn off sync for individual items in BigCommerce?
• How can I turn off offers in BigCommerce?
See all 11 articles →

Magento

• How can I integrate Reverb with Magento 2.x?
• Can I integrate Reverb with Magento 1.x?
• How can I turn off offers in Magento 1.x & 2.x?

PrestaShop

• How can I integrate my PrestaShop with Reverb?