‹ Reverb.com
Help Center
English
Deutsch
Español
Français
Italiano
日本語
How Can We Help You?
Help Center Home
Selling
Selling
Sold Orders
Shipping & Tracking FAQs
Can I Print a Second Shipping Label for My Items/Sale?
I Sold an Item. How Long Do I Have To Ship?
Can I Sell My Order Locally?
Can I Edit the Tracking Information on My Order?
Where Can I Find an Invoice or Packing Slip For My Sale?
See all 10 articles →
Returns & Refunds
Refunds & Returns for Sellers
How to Cancel an Order After it’s Been Paid For
What happens after I initiate a refund?
What should I do if my shipment was damaged but Safe Shipping wasn't used?
How Long Do I Have to Complete My Refund?
See all 10 articles →
Feedback
What to Do If You Receive Negative Feedback
How Do I Leave Feedback For a Buyer?
International Shipping
International Shipping Guide
How Do I Verify an International Address?
I Have No Idea How Much It Costs To Ship an Item Outside My Country, Can You Help?
It Costs More To Add a Tracking Number In My Country, Do I Have To Do This?
How Do I Ship to a Buyer Outside the US?
Packlink
How Can I Purchase Packlink Shipping Labels on Reverb?
How to Submit a Claim with Packlink in Case of Loss or Damage
How to Link Your Existing Packlink Account to Your Reverb Account
How to Cancel a Packlink Shipping Label Purchased Through Reverb
Best Ways to Ship
What Precautions Can I Take to Protect My Package During Shipping?
What's The Best Way to Ship a Guitar?
What's The Best Way To Ship an Amp?
What's The Best Way To Ship a Drum Set?
Reverb Shipping Labels
Shipping an Item on Reverb & Purchasing Reverb Shipping Labels
How Do I Buy a Reverb Shipping Label?
Does Reverb Offer Shipping Labels?
How Do I Pay For a Reverb Shipping Label?
How Does Reverb Safe Shipping Work?
See all 7 articles →
Unpaid Orders
How to Cancel an Order
What Happens If a Buyer Doesn't Pay?
Listings
Creating & Editing Listings
How do I list my item on Reverb?
What’s the Reverb Price Guide?
Can I list an item with multiple quantities?
How Do I Find a Draft Listing?
How Do I Display a Price Drop on My Listing?
See all 17 articles →
Listing Guidelines
Gear Conditions and What They Mean
Listing Guidelines
Listing Guidelines: Shops
Listing Guidelines: Prohibited Items and Actions
Listing Guidelines: Text/Data Issues
See all 14 articles →
Reverb Bump
What is “Bump”?
Seller Advertising Dashboard FAQ
How Do I Bump My Item?
How is Bump Placement Determined on Brand New Items?
What If There Is No Comparison Shopping Page For My Brand New, Bumped Listing?
Imports & Inventory Management
CSV Upload/Manage Inventory Guide
Bulk-Update SKUs via CSV Imports
How to Adjust Bump Percentages on Listings in Bulk Using CSV Exports/Imports
How Can I Bulk Edit My Listings?
How Can I Turn Off Offers via the Inventory Manager Tool?
See all 8 articles →
UPCs
Why UPCs Are Important
My UPCs Are Saving With Multiple 0’s (Scientific Notation Format)?
How can I enter "does not apply" via API or my eCommerce integration?
What are UPCs?
Why do we need UPCs?
See all 8 articles →
Payouts
How to Get Paid with Reverb Payments
How Long Does it Take to Receive my Payout?
I Just Made My First Reverb Payments Sale, When Will I Get Paid?
I Don't See My Payout, What Are The Next Steps?
My Payout Has Been Approved. What Does That Mean?
Why Is My Payout Amount Lower Than What I Sold My Gear For?
See all 7 articles →
Statements & Billing
Fees
What Fees Will I Pay for Selling on Reverb?
Did Reverb's Selling Fee Change?
Why Was I Charged a Bump Fee?
Are Selling Fees Charged on Shipping?
Are Selling Fees Charged on Taxes?
See all 10 articles →
Statements
It's the First of the Month, Why Was My Billing Card Charged?
Why Was I Charged an Additional Amount for a Shipping Label?
Where Can I View My Reverb Statement?
How Do I Calculate My Unadjusted Gross Sales For The Year?
Taxes
Why am I Being Charged Sales Tax as a Seller? I am an Individual/Small Shop.
Do I Need a 1099-K Form For My Reverb Sales?
UK VAT on E-Commerce Updates
Are Shipping Rates Taxable?
Tax Declaration for French Sellers
See all 7 articles →
My Shop
Offers & Messages
How Do I Contact the Buyer of My Reverb Order?
I Have a Buyer Outside My Country Who Can't Check Out Successfully
Somebody Made an Offer On My Item and It Expired. Can I Make Them a New Offer?
Shop Policies & Settings
How Can I Offer Financing To My Buyers?
What Is Reverb Payments? Where Is It Available?
How To Setup Your Tax Policies
How to Export Your Statements
How to Export Your Earnings
See all 22 articles →
Seller Badges
How Do I Become a Reverb Preferred Seller?
How Do I Get The Quick Shipper Badge?
How Do I Get The Quick Responder Badge?
Integrations
Magento
Can I Integrate Reverb With Magento 2.x?
Can I Integrate Reverb With Magento 1.x?
How Can I Turn Off Offers in Magento 1.x & 2.x?
Shopify
How Can I Integrate Reverb With My Shopify?
What Custom Shopify Tags Sync To Reverb?
Can I Sync Variable Products To Reverb From My Shopify?
How Can I Turn Off Offers in Shopify?
How Do I Disable The Sync For Specific Products In My Shopify Store?
See all 6 articles →
BigCommerce
Does Reverb Integrate With BigCommerce?
BigCommerce Custom Fields That Sync To Reverb
How Do I List Used or Mint Items in Bigcommerce?
How Do I Turn Off Sync For Individual Items in Bigcommerce?
How Can I Turn Off Offers in BigCommerce?
See all 11 articles →
PrestaShop
How Can I Integrate My PrestaShop With Reverb?
Reverb Sites
General Reverb Sites FAQs
Reverb Sites Shutdown FAQ
What’s the Difference Between My Reverb Shop and My Reverb Site?
How Do I Integrate My Reverb Inventory With My Reverb Site?
I Use Reverb Sites. Are Taxes Handled Differently for Orders on my Website?
How Much Does a Reverb Site Cost?
See all 13 articles →
Customize Your Reverb Site
How-To: Create a new page on my Reverb Site
How-To: Upload a Logo
How-To: Create a Blog
How-To: Create Columns
How-To: Design a Media Carousel
See all 34 articles →