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Selling
Selling
Seller Payments
How to get paid with Reverb Payments
How long does it take to get paid?
I just made my first Reverb Payments sale, when will I get paid?
Funds from my Reverb sale(s) are available for deposit. What does that mean?
I still haven’t received payment for my sale(s). What are the next steps?
How to get paid with PayPal
See all 10 articles →
Sold Orders
Returns & Refunds
Refunds and returns for sellers
Do I need to accept a return?
What should I do if a buyer reports issues on an order?
How to issue a refund on an order
What happens after I initiate a refund?
See all 12 articles →
Shipping & Tracking FAQs
How can I check on service disruptions from my shipping carrier?
Can I print a second shipping label for my items/sale?
Can I sell my order locally?
How to use calculated shipping
I sold an item. How long do I have to ship?
See all 17 articles →
Feedback
How do I leave feedback for a buyer?
What to do if you receive negative feedback
Reverb Shipping Labels
Shipping an item on Reverb & purchasing Reverb Shipping Labels
How do I buy a Reverb shipping label?
Does Reverb offer shipping labels?
How does Reverb Safe Shipping work?
How do I pay for a Reverb Shipping Label?
See all 8 articles →
International Shipping
International shipping guide
VerpackG (Packaging Act) requirements impacting shops selling to Germany
I have no idea how much it costs to ship an item outside my country, can you help?
How do I ship to a buyer outside the US?
How do I verify an international address?
See all 7 articles →
Best Ways to Ship
What's the best way to ship a guitar?
What's the best way to ship an amp?
What's the best way to ship a drum kit?
What's the best way to ship mics and interfaces?
What's the best way to ship a keyboard or synth?
See all 8 articles →
Packlink
How can I purchase Packlink shipping labels on Reverb?
How to submit a claim with Packlink in case of loss or damage
How to link your existing Packlink account to your Reverb account
How to cancel a Packlink shipping label purchased through Reverb
Unpaid Orders
How to cancel an order
What happens if a buyer doesn't pay?
Listings
Creating & Editing Listings
How do I list my item on Reverb?
How do I edit my listing?
How to relist an item after cancelling or refunding an order
How do I relist my item after it sells?
How much is my gear worth?
See all 24 articles →
Listing Guidelines
Gear conditions and what they mean
Listing Guidelines
Listing Guidelines: Shops
Listing Guidelines: Prohibited Items and Actions
Listing Guidelines: Text/Data Issues
See all 15 articles →
Reverb Bump
What is “Bump”?
How do I bump my item?
How do I remove a Bump from my listing?
How is Bump placement determined on brand new items?
Seller Advertising Dashboard FAQ
See all 6 articles →
Imports & Inventory Management
CSV upload/manage inventory guide
How to bulk-update SKUs via CSV imports
How do I add many listings to Reverb at the same time?
How can I bulk edit my listings?
How to adjust Bump percentages on listings in bulk using CSV exports/imports
See all 8 articles →
UPCs
What are UPCs?
Why UPCs are important
Why do we need UPCs?
How do UPC's work for custom/handmade products?
My UPCs are saving with multiple 0’s (Scientific notation format)?
See all 8 articles →
Statements & Billing
Fees
What fees will I pay for selling on Reverb?
Upcoming changes to the payment processing fee for Reverb Payments
What is a payment processing fee?
What are my fees as a Reverb Preferred Seller?
Are selling fees charged on shipping?
See all 12 articles →
Taxes
What are the US tax reporting requirements for 2022?
Do I need a Form 1099-K for my 2021 Reverb sales?
How to update your taxpayer information
Marketplace Taxes in Canada
New import VAT updates for selling to the EU
See all 13 articles →
Statements
It's the first of the month, why was my billing card charged?
Why did I receive a shipping label adjustment?
Where can I view my Reverb statement?
How can I update my billing card on file?
Why was my billing card declined on the My Bill page?
See all 6 articles →
My Shop
Shop Policies & Settings
How to sync a bank account with Reverb Payments
Where is Reverb Payments available?
How to setup your tax policies
How can I offer financing to my buyers?
Where can I update my bank account on file?
See all 24 articles →
Offers & Messages
How do I contact the buyer of my Reverb order?
Somebody made an offer on my item and it expired. Can I make them a new offer?
I have a buyer outside my country who can't check out successfully
Seller Badges
How do I become a Reverb Preferred Seller?
How do I get the Quick Shipper Badge?
How do I get the Quick Responder Badge?
Integrations
Shopify
How can I integrate Reverb with Shopify?
Customize your integration with Shopify tags
How do I disable the sync for specific products in my Shopify store?
How can I turn off offers in Shopify?
My Shopify sync doesn't seem to be working. What can I do?
See all 7 articles →
BigCommerce
How can I integrate Reverb with BigCommerce?
BigCommerce custom fields that sync to Reverb
How do I list used or mint items in BigCommerce?
How do I turn off sync for individual items in BigCommerce?
How can I turn off offers in BigCommerce?
See all 11 articles →
Magento
How can I integrate Reverb with Magento 2.x?
Can I integrate Reverb with Magento 1.x?
How can I turn off offers in Magento 1.x & 2.x?
PrestaShop
How can I integrate my PrestaShop with Reverb?