Sold Orders

Shipping & Tracking FAQs

• Can I Edit the Tracking Information on My Order?
• Can I Add One Tracking Number to Multiple Orders?
• Can I Sell My Order Locally?
• 2-Day Shipping Requirements
• Where Can I Find an Invoice or Packing Slip For My Sale?
See all 8 articles →

Returns & Refunds

• How to Issue a Refund on an Order
• How Long Do I Have to Complete My Refund?
• Do I Need to Accept a Return?
• What Should I Do If a Buyer Reports Issues on an Order?
• My Order Has Been Upgraded to the Reverb Resolutions Team, What Happens Next?
See all 7 articles →

Feedback

• How Do I Leave Feedback For a Buyer?

International Shipping

• International Shipping Guide
• How Do I Verify an International Address?
• I Have No Idea How Much It Costs To Ship an Item Outside My Country, Can You Help?
• It Costs More To Add a Tracking Number In My Country, Do I Have To Do This?
• How Do I Ship to a Buyer Outside the US?

Best Ways to Ship

• What Precautions Can I Take to Protect My Package During Shipping?
• What's The Best Way to Ship a Guitar?
• What's The Best Way To Ship an Amp?
• What's The Best Way To Ship a Drum Set?

Reverb Shipping Labels

• Shipping an Item on Reverb & Purchasing Reverb Shipping Labels
• How Do I Buy a Reverb Shipping Label?
• Does Reverb Offer Shipping Labels?
• How Do I Pay For a Reverb Shipping Label?
• How Does Reverb Safe Shipping Work?
See all 7 articles →

Unpaid Orders

• How to Cancel an Order
• What Happens If a Buyer Doesn't Pay?

Listings

Creating & Editing Listings

• How Do I End My Reverb Listing?
• How Do I Find a Draft Listing?
• How Do I Display a Price Drop on My Listing?
• My Listing Was Suspended For Using Screenshots. What Does This Mean?
• How to Photograph Your Gear
See all 15 articles →

Listing Guidelines

• Gear Conditions and What They Mean
• Listing Guidelines
• Listing Guidelines: Shops
• Listing Guidelines: Prohibited Items and Actions
• Listing Guidelines: Text/Data Issues
See all 14 articles →

Reverb Bump

• What is “Bump”?
• How Do I Bump My Item?
• How Do I Use the Auto-Bump Tool For Brand New Listings?
• How is Bump Placement Determined on Brand New Items?
• What If There Is No Comparison Shopping Page For My Brand New, Bumped Listing?

Imports & Inventory Management

• CSV Upload/Manage Inventory Guide
• Bulk-Update SKUs via CSV Imports
• How to Adjust Bump Percentages on Listings in Bulk Using CSV Exports/Imports
• How Can I Bulk Edit My Listings?
• How Can I Turn Off Offers via the Inventory Manager Tool?
See all 8 articles →

UPCs

• Why UPCs Are Important
• My UPCs Are Saving With Multiple 0’s (Scientific Notation Format)?
• How can I enter "does not apply" via API or my eCommerce integration?
• What are UPCs?
• Why do we need UPCs?
See all 8 articles →

Payouts

• I Just Made My First Reverb Payments Sale, When Will I Get Paid?
• How to Get Paid with Reverb Payments
• How Long Does it Take to Receive my Payout?
• I Don't See My Payout, What Are The Next Steps?
• My Payout Has Been Approved. What Does That Mean?
• Why Is My Payout Amount Lower Than What I Sold My Gear For?
See all 7 articles →

Statements & Billing

Statements

• It's the First of the Month, Why Was My Billing Card Charged?
• Why Was I Charged an Additional Amount for a Shipping Label?
• Where Can I View My Reverb Statement?
• How Do I Calculate My Unadjusted Gross Sales For The Year?

Fees

• What Fees Will I Pay for Selling on Reverb?
• Did Reverb's Selling Fee Change?
• Why Was I Charged a Bump Fee?
• Are Selling Fees Charged on Shipping?
• Are Selling Fees Charged on Taxes?
See all 10 articles →

Taxes

• Why am I Being Charged Sales Tax as a Seller? I am an Individual/Small Shop.
• How State Sales Tax Applies to Reverb Orders
• Do I Need a 1099-K Form For My Reverb Sales?
• Tax Declaration for French Sellers
• How Do Refunds Work On Marketplace Facilitator Taxed Orders?
See all 6 articles →

My Shop

Offers & Messages

• How Do I Contact the Buyer of My Reverb Order?
• I Have a Buyer Outside My Country Who Can't Check Out Successfully
• Somebody Made an Offer On My Item and It Expired. Can I Make Them a New Offer?

Shop Policies & Settings

• How Can I Offer Financing To My Buyers?
• What Is Reverb Payments? Where Is It Available?
• How To Setup Your Tax Policies
• How Do I Set Up a Shipping Profile to Include Combined Shipping?
• How Can I Setup Reverb Payments on the Reverb App?
See all 18 articles →

Seller Badges

• How Do I Become a Reverb Preferred Seller?
• How Do I Get The Quick Shipper Badge?
• How Do I Get The Quick Responder Badge?

Integrations

Magento

• Can I Integrate Reverb With Magento 2.x?
• Can I Integrate Reverb With Magento 1.x?
• How Can I Turn Off Offers in Magento 1.x & 2.x?

Shopify

• How Can I Integrate Reverb With My Shopify?
• What Custom Shopify Tags Sync To Reverb?
• Can I Sync Variable Products To Reverb From My Shopify?
• How Can I Turn Off Offers in Shopify?
• How Do I Disable The Sync For Specific Products In My Shopify Store?
See all 6 articles →

BigCommerce

• Does Reverb Integrate With BigCommerce?
• BigCommerce Custom Fields That Sync To Reverb
• How Do I List Used or Mint Items in Bigcommerce?
• How Do I Turn Off Sync For Individual Items in Bigcommerce?
• How Can I Turn Off Offers in BigCommerce?
See all 11 articles →

PrestaShop

• How Can I Integrate My PrestaShop With Reverb?

Reverb Sites

General Reverb Sites FAQs

• What's a Reverb Site?
• What’s the Difference Between My Reverb Shop and My Reverb Site?
• How Do I Integrate My Reverb Inventory With My Reverb Site?
• I Use Reverb Sites. Are Taxes Handled Differently for Orders on my Website?
• How Much Does a Reverb Site Cost?
See all 15 articles →

Customize Your Reverb Site

• How-To: Create a new page on my Reverb Site
• How-To: Upload a Logo
• How-To: Create a Blog
• How-To: Create Columns
• How-To: Design a Media Carousel
See all 35 articles →