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Buying
Managing purchases
Managing purchases
Returns and refunds
How do returns work for buyers on Reverb?
How am I protected if I do not receive an item or the item I receive is not as described?
How do preference-based returns work?
What are the steps of getting a refund or return started?
How do I request a refund?
Contacting your seller
How to contact a seller
How do I leave feedback for a seller?
Shipping and local pickup
How can I change the shipping address on my purchase?
My package is delayed or lost, what should I do next?
Can I track my shipment on Reverb?
Why is my order's tracking status stuck on "Label Created"?
What if my order’s tracking status is “Delivered”, but I didn’t receive my item?
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