‹ Reverb
Help Center
English Deutsch Español Français Italiano 日本語
Sign in

How can we help you?

  1. Help Center Home
  2. Buying
  3. Managing purchases

Managing purchases

Returns and refunds

Contacting your seller

Shipping and local pickup

  • Refunds and returns for buyers
  • How am I protected if I do not receive an item or the item I receive is not as described?
  • What are the steps of getting a refund or return started?
  • How can I request a refund or return?
  • Who is responsible for return shipping costs?
  • How to contact a seller
  • How do I leave feedback for a seller?
  • Can I track my shipment on Reverb?
  • Why is my order's tracking status stuck on "Label Created"?
  • How can I change the shipping address on my purchase?
  • What if my order’s tracking status is “Delivered”, but I didn’t receive my item?
  • My package is delayed or lost, what should I do next?

Buying

  • Shopping on Reverb
  • Managing purchases
  • Checkout

Selling

  • Getting paid
  • Listings
  • Managing orders
  • Shipping
  • Shop management
  • Billing, fees and taxes
  • Integrations, API and CSV imports

Accounts

  • Account settings
  • Safety and security
  • Reverb community

Reverb Gives

Your purchases help youth music programs get the gear they need to make music.

Carbon-Offset Shipping

Your purchases also help protect forests, including trees traditionally used to make instruments.

Reverb App
Reverb App
  • © 2023 Reverb.com, LLC
  • Terms & Policies
  • Privacy Policy