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Buying
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Managing purchases
Returns and refunds
Contacting your seller
Shipping and local pickup
Refunds and returns for buyers
How am I protected if I do not receive an item or the item I receive is not as described?
What are the steps of getting a refund or return started?
How can I request a refund or return?
Who is responsible for return shipping costs?
How to contact a seller
How do I leave feedback for a seller?
Can I track my shipment on Reverb?
Why is my order's tracking status stuck on "Label Created"?
How can I change the shipping address on my purchase?
What if my order’s tracking status is “Delivered”, but I didn’t receive my item?
My package is delayed or lost, what should I do next?