• How do preference-based returns work?
• How do returns work for buyers on Reverb?
• How am I protected if I do not receive an item or the item I receive is not as described?
• What are the steps of getting a refund or return started?
• How do I request a refund?

• How to contact a seller
• How do I leave feedback for a seller?

• Can I track my shipment on Reverb?
• Why is my order's tracking status stuck on "Label Created"?
• How can I change the shipping address on my purchase?
• What if my order’s tracking status is “Delivered”, but I didn’t receive my item?
• My package is delayed or lost, what should I do next?