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How does Reverb protect sellers?

Secure payments

Our payments platform ensures you safely receive your money, which is why we ask buyers to always pay through Reverb and never wire money or pay others off platform. Reverb ensures sellers receive their payment within our standard payment timelines, and all bank information is encrypted to ensure complete security of your personal information.

Reverb Seller Protection

All purchases on the site are backed by our Reverb Seller Protection. If the buyer has issues with the item after it’s delivered, you can contact Reverb Support for assistance. Our support team will step in and review all information to provide a timely and unbiased resolution.

When a seller reaches out to Reverb with an issue, one of the first things we review is your return policy. It’s important to regularly review your return policy to make sure it works for you. This policy can be edited at any point.

Note: When a buyer purchases one of your items, the return policy that is active at the time of payment applies to the order. Changes to your return policy will not affect previously completed orders.

What should I do if a buyer reports issues on an order?

Learn the steps to take in situations where the buyer has issues with their purchase.

How do I qualify for Reverb Seller Protection?

All sales completed through the Reverb website or mobile app qualify for Reverb Seller Protection. Simply be sure to:

  • Keep the sale on the Reverb platform. We’ll need record of both the payment and the shipment within Reverb.
  • Communicate any issues to Reverb within 7 days of the item being delivered.
  • Keep all communication in writing on Reverb. We can’t step in on arrangements made outside of Reverb.
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