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How to get paid with Reverb Payments

Quick answer

Reverb Payments allows you to safely accept the most popular payment methods and receive funds directly in your bank account. It leads to higher sales, saves you money, and provides an overall better experience. You can set this up in your Shop Settings.

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How to activate Reverb Payments

1. Head to your Shop Settings page.
2. Click on Policies.
3. Add your bank account information.
4. Ensure you have a billing card on file.

For sellers in the US or Canada, you can sync your bank account with Plaid by following these steps.

How long does it take to get paid?

After your listing sells, Reverb uses the tracking information of your shipment to verify payment for your sale.

First Reverb Payments sale

According to the tracking information you entered on Reverb, funds will be available for deposit 1 - 2 business days following successful delivery of the item and you will receive an email notification as confirmation. Following that, it may take 1 - 4 business days for payment to appear in your bank account. Payment timeline below:

  1. Item sold & order created
  2. 🕑 Up to 2 days
  3. Order verified & cleared for shipment For your protection, we secure payment by verifying buyer information.
  4. Item delivered or order Marked as Received Reverb uses the tracking information from your shipment to determine when it's delivered to the buyer. For local pickup orders, buyers must mark their order as received.
  5. 🕑 Up to 2 business days
  6. Funds available for deposit Payment is ready to be sent to your bank.
  7. 🕑 Up to 1 business day
  8. Payment sent to your bank It typically takes 1 - 3 business days for payment to appear in your account, depending on your bank.

After your first Reverb Payments sale

After your first sale, funds will become available for deposit in 1 business day and you will receive an email notification as confirmation. However, a valid tracking number, showing package movement via the shipping carrier, must first be provided in order for Reverb to verify payment for your sale. Following that, it may take 1 - 4 business days for payment to appear in your bank account. Payment timeline below:

  1. Item sold & order created
  2. 🕑 Up to 2 days
  3. Order verified & cleared for shipment For your protection, we secure payment by verifying buyer information.
  4. Item in-transit or order Marked as Received Reverb uses the tracking information from your shipment to determine when it's on the way to the buyer. For local pickup orders, buyers must mark their order as received.
  5. 🕑 Up to 2 business days
  6. Funds available for deposit Payment is ready to be sent to your bank.
  7. 🕑 Up to 1 business day
  8. Payment sent to your bank It typically takes 1 - 3 business days for payment to appear in your account, depending on your bank.

If you receive an email on a weekend or holiday indicating that funds are available for deposit, sit tight because Reverb will send payment to your bank at the end of the following business day. 

Funds availability timelines may also vary based on existing feedback ratings, sales volume, Preferred Seller status, price of the item, and shipping destination. For more details, check out our Payments Terms for US sellers, Canadian sellers, and EU sellers.

I still haven’t received payment from my sale(s). What are the next steps?

Depending on your specific bank, it typically takes 1 - 3 business days for payment to appear in your account after receiving final email confirmation that payment is on the way.

We’re unable to send payment to your bank on weekends or bank holidays. Payment will be sent to your bank at the end of the following business day.

If payment still hasn’t been deposited into your bank account, follow these steps:

  1. Double-check that your Earnings aren't in your Payout Balance awaiting bank transfer.
  2. Ensure that you uploaded the correct tracking number on your Orders page. If you see the tracking status is not properly reflected, this is most likely the issue. 
  3. Review our Reverb Payments payment timeline to ensure your order meets the criteria.
  4. Head to your Shop Policies page to ensure you entered the correct bank information and are checking the correct account.
  5. If your earnings were disbursed to a bank account with incorrect information or one that was already closed, then we will be expecting a bounce back. These occur 7 - 10 business days following our initial disbursal, and will automatically send you an email prompting you to update your bank information. Once you update the information, our system will resend your payment within the next business day.

general-question-mark.svg Further reading:
I just made my first Reverb Payments sale, when will I get paid?
I still haven't received payment for my sale(s). What are the next steps?
Funds from my Reverb sale(s) are available for deposit. What does that mean?
Why are my total earnings lower than what I sold my gear for?
How to get paid with PayPal

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