Check the payment status of my order

How to activate Reverb Payments

1. Head to your Shop Settings Page.
2. Click on Policies.
3. Add your bank account information.
4. Ensure you have a billing card on file.

How long does it take to get paid?

After your listing sells, Reverb uses the tracking information of your shipment to verify payment for your sale.

First Reverb Payments sale

According to the tracking information you entered on Reverb, funds will be available for deposit 1 - 2 business days following successful delivery of the item and you will receive an email notification as confirmation. Following that, it may take 1 - 4 business days for payment to appear in your bank account. Payment timeline below:

1. Item Sold & Order Created
    |
   🕑 Up to 2 days
    |
2. Order Verified & Cleared for Shipment
         For your protection, we secure payment by verifying buyer information.
   
   
3. Tracking Added & Item Delivered
    |
   🕑 Up to 2 business days
    |
4. Funds Available for Deposit
         Payment is ready to be sent to your bank.
    |
   🕑 Up to 1 business day
    |
5. Payment Sent to Your Bank
         It typically takes 1 - 3 business days for payment to appear in your account, depending on your bank.

After your first Reverb Payments sale

After your first sale, funds will become available for deposit in 1 business day and you will receive an email notification as confirmation. However, a valid tracking number, showing package movement via the shipping carrier, must first be provided in order for Reverb to verify payment for your sale. Following that, it may take 1 - 4 business days for payment to appear in your bank account. Payment timeline below:

1. Item Sold & Order Created
    |
   🕑 Up to 2 days
    |
2. Order Verified & Cleared for Shipment
         For your protection, we secure payment by verifying buyer information.
   
   
3. Tracking Added & Item In-Transit
    |
   🕑 Up to 2 business days
    |
4. Funds Available for Deposit
         Payment is ready to be sent to your bank.
    |
   🕑 Up to 1 business day
    |
5. Payment Sent to Your Bank
         It typically takes 1 - 3 business days for payment to appear in your account, depending on your bank.

If you receive an email on a weekend or holiday indicating that funds are available for deposit, sit tight because Reverb will send payment to your bank at the end of the following business day. 

I still haven’t received payment from my sale(s). What are the next steps?

Depending on your specific bank, it typically takes 1 - 3 business days for payment to appear in your account after receiving final email confirmation that payment is on the way.

If payment still hasn’t been deposited into your bank account, follow these steps:

1. Double-check that your Earnings aren't in your Payout Balance awaiting bank transfer.
2. Ensure that you uploaded the correct tracking number on your Orders page. If you see the tracking status is not properly reflected, this is most likely the issue. 
3. Review our Reverb Payments payment timeline to ensure your order meets the criteria.
4. Head to your Shop Policies page to ensure you entered the correct bank information and are checking the correct account.
5. If your earnings were disbursed to a bank account with incorrect information or one that was already closed, then we will be expecting a bounce back. These occur 7 - 10 business days following our initial disbursal, and will automatically send you an email prompting you to update your bank information. Once you update the information, our system will resend your payment within the next business day.

Further Reading:
I Just Made My First Reverb Payments Sale, When Will I Get Paid?
I Don't See My Payout, What Are The Next Steps?
My Payout Has Been Approved. What Does That Mean?
Why Is My Payout Amount Lower Than What I Sold My Gear For?
How to Get Paid with PayPal